Shipping & Returns

SHIPPING & RETURNS

 

SHIPPING

Please note all deliveries are sent in discreet packaging with no company logo or details visible. 

 

HOW MUCH DOES DELIVERY COST?

Ireland 

Any order over €30 – FREE. €4.95 for orders under €30

UK

Any order - FREE

Europe (selected countries) 

Any order - €9.95

We currently ship to Austria, Belgium, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, Slovakia, Slovenia, Spain & Sweden.

If you are looking to order from the Netherlands you can order at www.proceive.nl

 

Rest of World

Unfortunately we do not offer shipping outside of Ireland, the UK or Europe at the moment. 

 

HOW LONG WILL DELIVERY TAKE?

Ireland & Europe

Irish and European orders are dispatched by our courier DPD (track & trace) and will be delivered within approximately 3-5 days. A signature is required to complete delivery.   

If no one is available to sign for your delivery then an information slip will be left at the address with details of how you can collect your package.

UK

UK orders are dispatched by Royal Mail and will be delivered within approximately 2-3 days. A signature is required to complete delivery.   

If no one is available to sign for your delivery then an information slip will be left at the address with details of how you can collect your package

 

RETURNS

Items purchased can be returned for a refund within 14 days of delivery. All refunds will be made via the card used to make the purchase. Items returned must be as new, in the original packaging, unopened and in re-saleable condition. All returns must be accompanied by a copy of the delivery docket received with your order.  

 

Please return your item/s to:

 

Ireland & Europe

Proceive

c/o Ocean Healthcare

Unit 13, Block A, The Courtyard

Carmanhall Rd

Sandyford Business Park

D18 Y397

Ireland

 

UK

Proceive

c/o Virtual Logistics

Units C1-C4, Junction 7 Business Park

Blackburn Road

Clayton Le Moors

ACCRINGTON

BB5 5JW

 

No responsibility can be accepted for items that are lost in transit so it is recommended that all items are returned via tracked delivery.  

 

FOR QUERIES CONTACT US

If you have any further queries in relation to your order please do not hesitate to contact us directly, +353 1 2968080 or info@proceive.com 

 

Ocean Healthcare is the official distributor of Proceive.