Shipping Information

All orders are shipped in discreet packaging, with no company logo or identifying details visible.

Shipping rates are automatically calculated at checkout based on your selected delivery location.

Once your order has been dispatched, you will receive an email with tracking details from our trusted courier partner.
You can track your delivery using the link provided in your dispatch email.

A signature may be required upon delivery.

During promotional or seasonal events, order dispatch and delivery times may take longer than usual due to high order volumes. We appreciate your patience and understanding during these busy periods.

We currently do not ship outside of Ireland, the UK, and EU countries.

Customers in the U.S. can order Proceive® directly through our official Amazon Store.
For all other regions, please refer to our list of authorised retail partners below.

Estonia: https://kidsmed.ee/ee/proceive

Latvia: https://kidsmed.lv/lv/proceive

Netherlands: www.proceive.nl

Slovakia: https://www.proceive.sk

Orders placed between Friday and Sunday will be dispatched from Monday, excluding Bank Holidays. During these periods, dispatch times may vary slightly depending on order volumes.

We pride ourselves on providing excellent customer service. If you have a query or feedback please contact our Customer Care Team

From time to time, shipping rates may be updated to reflect changes in courier costs or delivery services.